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Frequently asked questions
Quick answers about buying coins and banknotes on NumisPoint. Can’t find what you need? Talk to us.
✓ 100% genuine✓ Prices include GST✓ ₹70 flat shipping
Buying from us
Are your coins and banknotes genuine?
Yes. Every coin and banknote sold on NumisPoint is checked before listing and is guaranteed 100% genuine. The item you receive matches the photographs on the product page.
Are there any hidden charges when I make a purchase on NumisPoint?
No. All prices include GST, and the price you see on the product page is what you pay for the item.
Shipping is a flat ₹70 per order anywhere in India. Orders with bulk lots ship at ₹100 for 1 to 4 coins and ₹200 for 5 or more. You always see the full total before you pay.
Are prices inclusive of GST?
Yes. All prices are final and include applicable taxes. The only extra is shipping, shown at checkout before you pay. See our GST information.
Payments
How do I pay for a NumisPoint purchase?
NumisPoint offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that NumisPoint’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You can pay securely through Razorpay (credit and debit cards, UPI, net banking and wallets) or by direct UPI QR. Cash on delivery is not available.
Visa, MasterCard, Maestro and American Express credit and debit cards are accepted.
Do you provide Cash on Delivery?
No. Cash on delivery is not available at present. You can pay by card, UPI, net banking or wallet.
How do I pay using a credit/debit card?
We accept Visa, MasterCard, Maestro and American Express credit and debit cards through Razorpay, our secure payment gateway.
Shipping & returns
How much does shipping cost and how fast is delivery?
Shipping is a flat ₹70 per order anywhere in India. Orders with bulk lots ship at ₹100 for 1 to 4 coins and ₹200 for 5 or more. Orders are dispatched within 2-3 business days and usually arrive within 3-7 business days, depending on your location.
How do I track my order?
Use our Track your order page with your order number and the email address or mobile number used for the order.
Can I return an item?
Items in original condition can be returned within 7 days of receipt. Damaged or defective items should be reported within 48 hours of delivery. See our Shipping & returns page for details.
Do you ship products outside India?
Not at present. NumisPoint ships only to addresses within India.
Card safety
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the OTP sent by your bank.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering the OTP sent by your bank to complete the payment.
Is it safe to use my credit/debit card on NumisPoint?
Your online transaction on NumisPoint is secure with the highest levels of transaction security currently available on the Internet. NumisPoint uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on NumisPoint are processed by Razorpay, a PCI DSS compliant payment gateway. NumisPoint never sees or stores your full card number. Your bank also asks for an OTP (3D Secure) on online card payments, providing an additional layer of security through identity verification.
What steps does NumisPoint take to prevent card fraud?
NumisPoint realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Selling to us
Do you buy coins and banknotes?
Yes. Use our Sell to us page to share details and photos of your coins, notes or bullion, and our experts will make you an offer.
